Table of Contents
1Introduction
Cricworld ("we", "us") is a trusted online gaming and Sports Betting platform in Bangladesh. We take the privacy of our users seriously. This Privacy Policy ("Policy") explains what personal information Cricworld collects, how it is used, and how your data is kept secure.
By creating an account or using Cricworld's services, you confirm that you have read and accepted this Privacy Policy. If you have any questions, feel free to reach out to our support team at any time.
This Policy applies to Cricworld's website, mobile app, and all related services. Third-party services or links we work with may have their own separate privacy policies, and we recommend reviewing them individually.
In Brief: Cricworld collects only the data that is necessary, never sells it to third parties, and keeps all data secure in line with international standards.
2What Information We Collect
Cricworld collects two types of information — data you provide directly and data collected automatically while you use the platform. See the details below:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, gender | Account verification and age confirmation |
| Contact Information | Mobile Number, Email | Notifications, security verification |
| Financial Information | Mobile Banking Number | Deposit & Withdrawal Processing |
| Identity Document | NID, passport | KYC verification, anti-money laundering |
| Device Information | IP address, browser, OS | Security monitoring, fraud prevention |
| Usage Data | Betting history, login time | Service Improvement, Responsible Gaming |
We collect only the information that is genuinely necessary to provide our services. No unnecessary personal data is collected.
3How We Use Your Information
Cricworld uses your information for the following purposes. Each use is grounded in a valid legal basis:
- Account Management: Your information is used to create, verify, and secure your account.
- Payment Processing: Financial information is used to process deposit and withdrawal transactions.
- Customer Support: Your contact information is used to resolve complaints or respond to your inquiries.
- Security Monitoring: Behavioral data is analyzed to prevent fraud and money laundering.
- Service Improvement: Usage patterns are analyzed to improve the user experience.
- Legal Obligations: Relevant information is used to meet regulatory requirements.
- Responsible Gaming: Gaming history is monitored to identify signs of problem gambling.
Note: Your information is never transferred to third parties for marketing or advertising purposes.
4Data Retention & Period
Cricworld retains your data only for as long as necessary. Retention periods are determined by both legal requirements and business needs:
- All data is retained for as long as the account remains active.
- Even after an account is closed, transaction records may be retained for up to 5 years for legal compliance purposes.
- Data from inactive accounts is gradually deleted after 3 years.
- If you request data deletion, it will be processed as quickly as possible within applicable legal limits.
Our servers operate in accordance with international security standards, with both physical and digital protection in place at our data centers.
5Sharing Information with Third Parties
Cricworld does not generally share your personal information with third parties. However, there are limited circumstances where this may be required:
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the information required to process transactions.
- KYC Partner: Necessary information may be shared with authorized verification agencies for identity verification purposes.
- Law Enforcement: Data may be disclosed when required by a court order or other legal obligation.
- Technology Service Providers: With partners bound by strict confidentiality agreements for cloud hosting and security services.
Important: Cricworld never sells or rents your personal information to advertising companies or data brokers.
6Cookie Policy
Cricworld's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve site functionality and your overall experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login Session, Security Token | Cleared at End of Session | |
| Usage pattern analysis, service improvement | 30 Days | |
| Language and preference settings | 1 Year |
You can manage cookies through your browser settings. However, disabling essential cookies may limit some site functionality.
7Your Rights
As a Cricworld user, you have the following rights over your own data. You may exercise these rights at any time:
The right to know what information we hold about you.
The right to request correction of inaccurate or outdated information.
The right to request deletion of your data, within applicable legal limits.
The right to request that processing of your information be restricted in certain circumstances.
The right to receive your data in a portable format and use it elsewhere.
The right to object to the use of your information for specific purposes.
To exercise any of these rights, please contact our support team. Your request will be processed within 30 business days.
Contact: For any data-related requests: [email protected]
8Security Measures
Cricworld protects your data using the latest technology and processes. Our multi-layered security framework includes:
- TLS 1.3 Encryption: All communications on the website and app are secured with military-grade encryption.
- Two-Factor Authentication (2FA): OTP verification as an additional layer of security at login.
- Firewall & DDoS Protection: Advanced server-level firewall to block unauthorized access.
- Regular Security Audits: Regular audits conducted by third-party security experts.
- Staff Training: All staff receive regular training on data protection.
- Incident Response Plan: Prepared to respond swiftly to any security incident.
In the event of a security breach, we will notify affected users within the legally required timeframe and take all necessary steps.
Warning: Never share your password or OTP with anyone. Cricworld will never ask for your password by phone or email.
9Minor Protection
Cricworld strictly provides its services to individuals aged 18 and above. We do not knowingly collect personal information from minors.
- Age is verified at the time of registration.
- Proof of age may be requested through the KYC process in cases of suspicion.
- If we become aware that any information from a minor has been collected, it will be deleted immediately.
- Parents or guardians may raise concerns regarding their child's data.
To learn more about Responsible Gaming, visit our Responsible Gaming Visit the page.
10Policy Changes
Cricworld reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:
- A notification will be displayed on the website or app.
- Updates will be sent to your registered email address.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of cricworld after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
Contact: If you have any questions or concerns about this Privacy Policy, please contact us: [email protected]